Serta Reviews
(Rated by 1872 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Affirm
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.3
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery5.0
- Return Policy5.0
- Good Value4.3
- Customer Service5.0
Recent Customer Reviews (7)
Rebecca Flynn
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Christian Utter
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Max Boyle
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Marco Schroder
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Ptolomeo Pena
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Ralf Lehrer
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Joshua McCarthy
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Serta Pricing
Serta mattresses
$399 - $1,499
Serta iComfortPro Mattress
$1,199 - $5,199
Serta Sleep to Go Hybrid Mattress in a Box
$299 - $699
Serta Sleep to Go Foam Mattress in a Box
$219 - $699
Payment Methods
Accepted Payment Options:
Prices for items on Serta.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Affirm
Payment Process
- Payments can be made online during the checkout process.
- For Serta credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Serta Pros & Cons
Pros
1
Affordable Pricing: Serta mattresses are available at moderate prices, ranging from $399 to $1,499, depending on the model and size.
2
Free Standard Shipping: Serta offers free standard shipping on all orders placed on their website.
3
120-Day In-Home Trial: Customers can try out the mattress in the comfort of their own home for 120 days.
4
10-Year Warranty: Serta provides a 10-year limited warranty on their mattresses.
5
Variety of Models: Serta offers a range of mattress types, including innerspring, memory foam, and hybrid models.
CONS
1
Customer Service Issues: Many customers have reported poor customer service experiences, including difficulty in getting through to customer service representatives and unhelpful responses.
2
Sagging Mattress: Some customers have complained about the mattresses sagging over time, leading to discomfort and poor sleep quality.
3
High Price Level: Despite the affordable pricing, some consumers feel that the prices are too high for the quality and features provided.
4
Limited Cooling Effect: While Serta has added gel-infused foams to improve cooling, some users find the cooling effect temporary and not always noticeable.
5
Difficult Delivery: Some customers have reported issues with the delivery process, including the difficulty in maneuvering the mattress into the bedroom.
Serta Features and Benefits
Features
Affordable Pricing
Serta mattresses are available at moderate prices, ranging from $399 to $1,499, depending on the model and size.
Free Standard Shipping
Serta offers free standard shipping on all orders placed on their website.
120-Day In-Home Trial
Customers can try out the mattress in the comfort of their own home for 120 days.
10-Year Warranty
Serta provides a 10-year limited warranty on their mattresses.
Variety of Models
Serta offers a range of mattress types, including innerspring, memory foam, and hybrid models.
120-Night Sleep Trial
Allows customers to return any unsatisfactory items for a full refund. The trial period begins on the date of delivery.
Innovative Design
Combines innovative design and distinctive components to deliver unmatched comfort and durability.
Variety of Options
Spans every price point and mattress construction, offering unique sleep experiences for guests.
Quality Assurance
Inspected by three Industrial Engineers to ensure high standards are met.
Safety and Compliance
Tests fabrics for elongation, stretch, durability, and snagging, and ensures internal components meet safety standards.
Cooling Technology
Features cooling technology in the SleepTrue Collection.
Support
Provides undeniable support in the SleepTrue Collection.
Head and Foot Adjust
Allows for customization of the sleeping position.
Zero Gravity Preset Position
Provides a zero-gravity setting for enhanced comfort.
Wireless Remote
Easy control of the base using a wireless remote.
Head Tilt
Adjusts the head position for optimal comfort.
EasySeat™
Enhances the sitting position for relaxation.
Snore Relief
Features designed to help alleviate snoring.
Underbed Lighting
Provides ambient lighting.
USB Charging Ports
Convenient charging ports.
Massage
Includes massage functionality.
Zero Pinch Point Design
Ensures a comfortable sleeping experience.
Convenient Flat Button
Easy-to-use flat button for adjustments.
Pre-Set Position(s)
Offers pre-set positions for customized comfort.
Zero Clearance Design
Allows for easy installation and minimal clearance requirements.
Guest Satisfaction
Helps hospitality guests sleep comfortably and enhances guest satisfaction.
Customization
Allows hotels and resorts to create unique sleep experiences tailored to their guests' needs.
Innovation
Continuously introduces new technologies and designs to improve sleep solutions.